Refund policy

Thank you for your purchase! We hope you are happy with your order. However, if for any reason you are not completely satisfied with your purchase, you can return it within 14 days of delivery. Exchanges or returns can be processed quickly and easily by clicking here.

Return Period
We offer a 14-day return period during which customers can return their package without providing any reason. This 14-day period starts when the package is received. Please note that the return must be sent back to us within these 14 days.

Try out your purchase on a clean surface. If you return or exchange your order, we will inspect your return for signs of use upon receipt. Returns will be rejected if:

  • We find dirt, signs of use, or dust on the bottom of the sole.
  • The return is incomplete.
  • The goods are damaged.

Make sure to return your order in its original, new condition, with all accessories included.

Return Policy

  • Products must be returned within 14 days of receiving the order.
  • Products must be in their original condition and must not be used. Try the shoes on a clean carpeted surface.
  • All returns must include the original box in its original condition, accessories, and the original packing slip.

Please note that the customer is responsible for the return shipping costs when returning or exchanging for a different color or size. You can send the package via any postal service of your choice. Once we have received and processed your returned items in their original condition, we will begin processing your exchange or refund request. We will cover the shipping costs for the new product being sent to the customer according to our return policy.

How to Return Your Order

  1. Go to our online returnportal
  2. Enter your order number and the email address used when placing your order.
  3. Select the item(s) you wish to exchange and/or return, along with the reason(s), and let us know if you would like a refund or an exchange.
  4. Follow the steps in the portal.
  5. Once your return request is submitted, you will receive an email with all return instructions.

Please note that it may take up to ten business days for your refund to be confirmed by your card issuer.

For sale items, Sziano does not offer refunds. These items can only be exchanged for another item from the collection or returned for store credit.

The returned product remains your responsibility until it reaches us. Please make sure to obtain proof of postage. This ensures that, if your return is lost in transit, you have evidence that it was sent. We will send you an email once we have received your return at our warehouse and confirmed that it is in its original condition. Once your return has been processed, the refund will be issued to your original payment method. This usually takes between 5 and 10 business days. Please note that, in accordance with our returns policy, we are unable to refund any import duties, taxes or shipping costs. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Return & Exchange Contact Information
For returns and refunds, please contact us at the email address below and send your returns to the following address:

Sziano
Kerkweg 41-C
1961 JA Heemskerk
The Netherlands
Email: Support@sziano.com